Thank you for choosing BreakWooden, where craftsmanship meets creativity. We want your shopping experience to be smooth and enjoyable. Please follow the steps below to complete your purchase with confidence.


🛍️ 1. Browsing & Selecting Your Product

  • Explore our collections from the main menu or homepage—including decorative lamps, artisan keycaps, and wood-resin desk accessories.

  • Click on a product to view details, images, size options, wood types, or resin colors (if applicable).

  • For personalized items, you’ll see a section to enter custom text or notes.

Tip: Each item is handmade, so read the description for material info and estimated crafting time.


🛒 2. Add to Cart

  • Once you’ve chosen your options, click “Add to Cart.”

  • To change the quantity, go to your cart page and adjust using the “+” or “–” buttons.

  • You can continue shopping or proceed directly to checkout.


💳 3. Checkout & Payment

At checkout, you'll be prompted to:

  • Enter your shipping address

  • Choose a shipping method (see section below)

  • Select a payment option:

    Credit/Debit Cards (Visa, Mastercard)
    PayPal (for international customers)
    Vietnamese bank transfer (local orders only – details will be shown at checkout)

Your payment will be securely processed through trusted payment gateways.


🚚 4. Shipping Options

  • Vietnam Orders: Choose from standard or express local shipping.

  • International Orders (US, UK, EU): Select international shipping (rates and delivery times vary by region).

  • Double-check your delivery address to avoid delays.

You will see the estimated delivery time before confirming your order.


📧 5. Order Confirmation & Tracking

After completing payment:

  • You’ll receive an email confirmation with your order summary.

  • Once shipped, we’ll send a tracking number so you can monitor the delivery.

  • You can also log in to your account to track order status at any time.


🧰 6. Custom-Made & Personalized Items

Some products allow customization (e.g., engraved names, special colors, wood types). If applicable:

  • Use the provided text box on the product page to submit your custom message or request.

  • Custom orders require additional processing time: typically 5–10 business days.

  • These items are non-refundable, so please double-check your details before submitting.

Note: Handmade products may have slight variations in color, grain, or finish—this is part of their charm!


🤝 7. Need Help?

If you have any questions or need help placing your order, don’t hesitate to reach out:

📧 Email: dodung.breakwood@gmail.com
🌐 Live Chat: Click the chat icon at the bottom-right corner

Our support team is happy to guide you step-by-step.


💡Helpful Links


Break Wooden – Thoughtfully Crafted. Naturally Unique.
Every order supports skilled artisans and brings timeless beauty to your space.